The world's most innovative companies only win when they truly connect and meet customers where they are. In today's ever-changing marketplace, the right brand decisions create trust and help customers navigate the "every option is available" marketplace. Telos can help you turn prospects into customers and turn customers into loyalists and evangelists. Our team brings a wealth of experience from designing and sharpening highly-successful health brands. Our service offerings are listed below.
The Brand & Customer Experience Practice
Customer Journey MApping
From pre-decision to post-feedback, you need to understand your customers options, thoughts, and satisficers. Our team works with yours to map the customer journey and then find key points of competitive variance, internal performance variance, and recommendations for differentiation and customer acquisition and retention. Want to learn more? Contact us HERE
BRand Design
Growing companies need premier brand design and brand refreshes from time to time. Our team can be your outsourced Branding Department, providing everything from market research to brand strategy and planning. Want to learn more? Contact us HERE
Employee Engagement
Your employees have both insight into the customer experience and the power to elevate your customer service levels. Our team can quickly measure employee engagement, key drivers of attrition and retention, and identify gaps in skill and will to deliver optimum service. Want to learn more? Contact us HERE
Customer Feedback Analysis
Our clients often collect volumes of service data but don't know how to translate that into actionable insight. Our team can build and deploy surveys, collect and analyze data, and connect customer feedback to existing data-sets to determine drivers (and non-drivers) of satisfaction and differentiation. Want to learn more? Contact us HERE
Collateral and Advertising Design
Growing companies often face the challenge of managing accounts and customers without the needed collateral to explain and promote their products. Our team has extensive experience in designing brochures, store signage, billboards, print ads, and anything your company needs. Want to learn more? Contact us HERE
Social Media
Great social media campaigns begin with purpose, come alive with design, succeed with intelligent placement and spend, and win with measurable returns. Our team has designed and deployed award-winning campaigns for health companies. Want to learn more? Contact us HERE